General Terms and Conditions of the Loyalty Programme Dolní oblast VÍTKOVICE, z.s.

General Terms and Conditions of the Loyalty Programme Dolní oblast VÍTKOVICE, z.s. (hereinafter referred to as “VR”)

1. Introduction

VR is operated by the Dolní oblast VÍTKOVICE association, Vítkovice 3004, 703 00 Ostrava, ID: 75125285 (hereinafter referred to as “DOV”).

The purpose of VR is to offer holders of the loyalty card discounted admission to selected attractions of DOV and related benefits.

A customer who properly fills out the application (online or at the reception) and pays the membership fee becomes a member of VR, and their membership is governed by these terms (hereinafter referred to as “Terms”).

2. Membership in VR

The membership fee is 100 CZK for a period of 12 months from the date of activation.

Membership is established after the application is properly filled out in the sales system and the fee is paid. When registering online, membership is activated immediately upon payment.

A physical person over the age of 16 with a delivery address in the Czech Republic can become a member of VR.

The card is non-transferable and is tied to the name of the holder. The staff may request proof of identity to access benefits.

DOV is entitled to refuse an application with incomplete or false information.

3. Issuance and Use of the Card

After activation of membership, the member is recorded in the VR system. The plastic card can be picked up at the designated reception of DOV (Velký svět techniky or Information Centre), where it is retrieved by name from the VR list.

When purchasing online, the member logs into their account; when purchasing at the reception, the staff will search for them in the VR list. The discount is applied automatically according to the rules of VR.

4. Earning Discounts (Percentage System)

The discount is based on the number of ticket purchases made on the member's account within 12 months from activation:

1–2 visits: 5 %

3–5 visits: 10 %

6–9 visits: 15 %

10+ visits: 20 %

The discount applies to admission to exhibitions and guided tours of DOV.

The discount does not apply, in particular, to: visits to the Bolt Tower café, one-off cultural/social events, summer camps, workshops and educational programmes, gift vouchers, partner/promotional codes, group and school reservations, rentals and third-party events, birthday parties.

The discount is intended for purchases made through the DOV sales system (online/cash register).

The specific combinability with other discounts is determined by the system settings; unless explicitly stated otherwise, only one benefit will be applied.

5. Bonus Coupon

A newly registered member will receive a welcome bonus coupon – a one-time free admission to a selected attraction of DOV; the type of bonus may change seasonally throughout the year.

The coupon is valid for 1–3 months from issuance (specifically according to the current settings).

The bonus coupon is recorded at the real value of the respective ticket according to the valid price list; VAT is related to the ticket price.

Delivery method of the bonus: electronically to the email provided during registration.

6. Validity and Renewal of Membership

Membership is valid for 12 months from the date of activation.

After the period expires, the membership can be renewed by paying the fee again. The account number/user profile remains unchanged.

7. Loss, Theft, Damage of the Card

The member is obliged to report the loss or damage of the card immediately at the DOV reception.

After reporting, the card may be blocked and a replacement card issued (may be charged according to the current DOV price list).

DOV is not responsible for any benefits used by a third party until the loss is reported.

Upon issuance of a new card, the original card becomes invalid; the user account and visit history remain preserved.

8. Termination of Membership and Breach of Terms

A member may terminate their membership by a written request at the reception or by withdrawing consent to the processing of personal data (see Article 9).

The membership fee is non-refundable.

DOV may terminate the membership without compensation if the member breaches these Terms, provides false information, abuses the programme benefits, damages the good name of DOV, or in other cases specified by legal regulations or DOV's internal rules.

Upon termination of membership, the right to unutilised benefits (including bonus coupons) expires without compensation.

9. Processing of Personal Data

Information on the processing of personal data of VR members is provided in a separate document "DOV Personal Data Processing Policy", available on the DOV website and at the receptions.

Personal data is processed for the purpose of managing the VR membership account, providing discounts, and fulfilling these Terms; marketing communication is sent only based on consent.

10. Complaints

Complaints regarding the non-application of discounts or non-inclusion of purchases in VR must be made by the member immediately at the place of purchase (reception), no later than 7 calendar days from the purchase/visit date; for online purchases, proof of purchase must be provided.

Failure to receive the bonus coupon must be reported within 7 days from the activation of membership to DOV contacts.

DOV is entitled to request relevant documents and records from the sales system for the assessment of the complaint.

11. Final Provisions and Contacts

DOV is entitled to change or supplement these Terms at any time. Changes will be published on the DOV website at least 7 days before they take effect. If the member disagrees with the changes, they may terminate their membership according to Article 8.

By submitting the application, the member agrees to comply with these Terms and any changes to them.

The Terms come into effect on [date to be filled in].

Contacts for inquiries regarding VR and complaints: Information Centre DOV / email: infocentrum@dolnivitkovice.cz / tel.: +420 724 955 121